our policies

Our booking website will always send a confirmation text and email. If you have not received either of these please call the spa at 413-610-0650 to confirm your appointment

Cancellation Policy: We require a credit card on file to confirm your appointment. We require a 24 hour cancellation or rescheduling notification via our booking website or by phone. Any no-call/no-show appointments will be charged 100% of the service booked. We have a 15 minute grace period for all appointments, after that we assume you are a no show. This policy is set in place to protect our employees and our business. We understand that life happens but need to accommodate accordingly, any cancellations via phone call or email after the 24 hour grace period will be charged 50% of the service. Please do not message us on any social media accounts to cancel an appointment.

Form Policy: An online form will be sent to you via text or email and MUST be filled out prior to your appointment. Please be thorough on your form, this will let your service provider know of any allergies or contraindications you may have. We know it can be annoying to list everything, but no detail is too small. Please list ALL of your medications, allergies, and sensitivities. Please let your service provider know if anything has changed since the last time you saw them.

Refunds: Here at aura we strive to offer you the best experience. Please understand that we are all human. We highly recommend reading our “meet the team” tab to match yourself to the best service provider that aligns with your goals. At this time we cannot offer refunds on services performed. If you are unhappy during your service please do not hesitate to say something. Our providers WANT to hear feedback, ultimately there is nothing we can do if clients do not speak up during the service. Please contact the spa directly if you are unhappy with your service and management will do their best to reconcile the situation.

Late Policy: If you arrive late to your appointment we will do our best to accommodate but this is not always possible. For clients that arrive late, services may be shorter than booked due to clients who are booked after. You will still be charged for the full service.

Special Circumstances: Please alert your service provider of any special conditions or circumstances you may be experiencing. These include existing and new health conditions or any concerns regarding your treatment. Don’t be scared to ask questions or address concerns!

We reserve the right to refuse service to any individual who acts inappropriately towards any clients, staff, or management.

Items Policy: Please leave any valuables in your car or at home. Aura Day Spa is not liable for any lost, damaged or stolen property.